Customer Support Advisor (UK market)
New
B
BooksySaaS, Fintech
PolandFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (C1 or Native level)
- Required Skills
- SalesforceCustomer supportZendesk
Requirements
- Fluency in English at a minimum C1 level (or Native).
- Proven background in digital customer support, customer success, or helpdesk environments.
- Experience supporting international or Western markets.
- Ability to manage multiple conversations simultaneously in live chat environments.
- Technical aptitude to learn internal tools, database admin panels, and troubleshoot problems.
- High resilience, personal responsibility, and a proactive attitude for end-to-end problem resolution.
- Strong collaboration skills for working in a fast-paced, globally distributed team.
Responsibilities
- Handle incoming queries from UK-based merchants and customers across live chat, email, and phone.
- Diagnose customer issues and troubleshoot account setups, calendar syncs, and transaction problems using internal tools.
- Meticulously document all interactions and resolutions in Salesforce and support platforms.
- Act as a link between UK users and product teams to document and escalate bugs or opportunities for improvement.
- Refine messaging templates, internal macros, and support playbooks through team collaboration.
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