Navan Pro Consultant
New
N
NavanBusiness Travel
Remote (USA)Full-TimeMiddle
Salary30 - 40 USD per hour
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Job Details
- Required Skills
- Customer serviceMicrosoft Office
Requirements
- Proven record of experience in a core business travel environment.
- Fully conversant with at least one GDS system (Sabre, Galileo, or Amadeus).
- Experience with mixed-mode booking tools.
- Experience providing first-line product support for online/offline bookings.
- Comprehensive knowledge of the travel industry, including aircraft types, cabins, and products.
- Knowledge of Low-Cost Carriers and their products.
- Proficiency in various rail, black car, LCC, and OTA booking systems.
- Strong proficiency in MS software packages.
- Exceptional telephone and written communication skills.
- Excellent attention to detail and ability to meet deadlines.
Responsibilities
- Provide dedicated, high-touch service to clients to exceed expectations.
- Manage air, rail, car rental, ferry, black car, and charter reservations.
- Build and maintain professional relationships with internal and external stakeholders.
- Apply various fare types and ticketing methods while staying updated on industry innovations.
- Monitor bookings throughout the trip cycle to identify further cost-saving opportunities.
- Utilize GDS and non-GDS channels to procure competitive hotel rates.
- Drive policy compliance while maximizing the traveler experience.
- Provide first-line support for both offline and online bookings.
- Comply with company quality control procedures and service level agreements (SLAs).
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