Customer Success Operations Lead
New
This position is open to candidates residing in any of PDQ’s open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.Full-TimeLead
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementBusiness IntelligenceSalesforceData analyticsZendesk
Requirements
- Proven track record in Customer Success Operations, Sales Operations, Revenue Operations, or a closely related ops role.
- Strong analytical skills with the ability to turn data into actionable recommendations and business cases.
- Strong project management experience with the ability to manage multiple cross-functional projects in tandem.
- Technically savvy with hands-on expertise in CRMs, specifically Salesforce.
- Hands-on expertise in CS platforms such as Zendesk.
- Excellent communication skills with the ability to bridge the gap between technical teams and leadership.
- Nice to have: Experience in a SaaS or subscription-based business model.
- Nice to have: Familiarity with BI or data visualization tools like Looker or Tableau.
- Nice to have: Experience with customer journey mapping or lifecycle program design.
Responsibilities
- Partner with CS leadership to build trust in operational processes and ensure alignment with workflows.
- Break down silos between CS and adjacent functions to improve transparency and shared accountability.
- Build dashboards on key CS metrics including customer health, churn, and expansion.
- Analyze and prioritize efforts across retain, expand, and activate motions.
- Own CS operational initiatives end-to-end, from scoping requirements to measuring post-launch success.
- Act as the primary liaison between CS and Business Systems to translate technical requirements into practical solutions.
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