Client Delivery Manager
New
Fully remote working!, Must align closely with US Eastern Time across weekdays.ContractManager
SalaryUp to USD 80,000 per year
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Job Details
- Experience
- 3+ years is a guide, not a rule
- Required Skills
- Data AnalysisCross-functional Team LeadershipAccount ManagementClient relationship managementSaaS
Requirements
- 3+ years of experience managing enterprise client relationships (guide, not a rule).
- Proven ability to work proactively and independently while handling multiple moving parts.
- Strong critical thinking skills to identify underlying client needs beyond surface-level requests.
- Experience working across cross-functional teams and achieving results without formal authority.
- Ability to communicate complex concepts simply and effectively.
- Capability to work US Eastern Time hours across all weekdays.
- Reliable internet connection.
- Genuine interest in basketball with an understanding of the NBA season rhythms.
- Ability to use AI and modern tools to improve speed, quality, and performance.
Responsibilities
- Drive the account forward daily by proactively identifying and addressing needs before they become problems.
- Coordinate with product, engineering, delivery, and operations teams to land commitments.
- Ensure the quality and substance of deliverables provided to the client.
- Serve as the primary point of contact for the client, managing daily executive requests.
- Translate client requests into clear priorities and actionable next steps.
- Manage account planning, including roadmap development, renewals, and expansion efforts.
- Lead client reporting to ensure insights are actionable.
- Manage incidents and escalations by setting expectations and driving resolutions.
- Utilize modern tools to improve documentation, meeting summaries, and usage analysis.
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