Senior Director - Customer Solutions (EMEA)
New
100% remote for candidates based in the UK and Ireland.Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years
- Required Skills
- People ManagementStakeholder management
Requirements
- Bachelor’s degree or higher in engineering, optimization, or similar technical field.
- 10+ years of combined hands-on and people management experience within professional services and/or technology consulting.
- Experience delivering complex software product implementations for high-profile clients.
- Experience leading technical teams in a large matrixed consulting organization.
- Experience building and scaling a team in a technology start-up organization.
- Strong technical acumen with the ability to translate business problems to technical solutions.
- Strong collaboration experience with sales organizations, including presales engagement.
- Executive presence with ability to build credibility with C-Level and other senior customers.
- Excellent leadership, communication, and stakeholder management skills.
- Proven record of leading on-time delivery of projects with a high degree of predictability and quality.
Responsibilities
- Oversee successful execution and quality of all projects within the region.
- Ensure strong project governance, delivery consistency, and customer satisfaction.
- Drive accountability for timelines, scope, budget, and outcomes.
- Manage and resolve escalations effectively, partnering cross-functionally as needed.
- Monitor and optimize regional staffing and resource utilization.
- Lead and develop a regional team of Engagement Managers, Solution Architects, Developers, and Technical Account Managers.
- Partner closely with EMEA Sales teams to support strategic opportunities.
- Act as the primary regional interface for Customer Solutions, Sales, R&D and other customer-facing functions.
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