Product Support Specialist - L0
New
IndiaFull-TimeEntry
Salary450,000 - 600,000 INR per year
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Job Details
- Experience
- 0+ years
- Required Skills
- SQLJavascriptAPI testingCustomer supportSaaSPostman
Requirements
- 0+ years of experience in customer support, customer service, or a related role.
- Excellent communication skills and the ability to engage with customers from diverse cultural and professional backgrounds.
- Strong problem-solving abilities with a customer-first mindset and attention to detail.
- Ability to quickly learn software products and explain technical concepts in a simple, user-friendly way.
- Passion for creating exceptional service experiences and building positive customer relationships.
- Basic knowledge of SQL, JavaScript, Postman API testing, and web debugging/analytics is preferred.
- Familiarity with technical support concepts or experience in an early-stage SaaS environment is a plus.
Responsibilities
- Provide customer support through live chat, calls, and emails, ensuring users receive clear, helpful, and efficient solutions.
- Assist global e-commerce business owners in setting up and successfully using the product to achieve their business goals.
- Understand customer workflows, identify challenges, and guide users through product features and best practices.
- Document, categorize, and escalate technical issues and product requests to the appropriate internal teams.
- Analyze customer interactions and product usage patterns to identify activation barriers and suggest UI/UX improvements.
- Collaborate with product teams by sharing customer feedback, insights, and recommendations to improve the overall user experience.
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