Operations Support Engineer
New
IndiaFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 0–1 year
- Required Skills
- SQLOracleLinux
Requirements
- Bachelor’s degree in Electronics Engineering, Computer Engineering, Computer Applications, or a related technical field.
- 0–1 year of relevant experience in telecom, IT operations, or technical support environments.
- Basic to intermediate knowledge of Linux systems and command-line operations.
- Intermediate SQL skills with familiarity working with databases such as Oracle.
- Basic understanding of operating systems, MS Office applications, and IT support processes.
- Strong analytical and troubleshooting abilities with attention to detail.
- Good communication skills and the ability to work collaboratively with customers and internal teams.
- Willingness to work in a 24/7 operational support environment with rotating shifts.
- Knowledge of telecommunications concepts such as GSM and mobile networks (advantageous).
- Experience supporting applications or infrastructure as a Tier 1 or Tier 2 support engineer (preferred).
Responsibilities
- Monitor infrastructure and applications using monitoring tools, alerts, and operational dashboards to identify potential issues.
- Analyze and manage incidents reported through monitoring systems, ticketing platforms, or customer requests.
- Provide first-level technical support by acknowledging, investigating, and resolving customer issues within defined processes.
- Respond to customer requests through ticketing systems and email while maintaining clear and professional communication.
- Escalate technical incidents, alarms, and unresolved issues to appropriate support teams for further investigation.
- Generate operational reports and provide regular updates to stakeholders regarding incidents, system status, and resolutions.
- Follow established support procedures to ensure consistent service delivery and customer satisfaction.
- Collaborate with internal teams to maintain system availability and improve operational efficiency.
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