Senior Technical Support Engineer - Enterprise Support - Linux & Database
New
Based in IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5–10 years
- Required Skills
- PythonSQLBashCloud ComputingKubernetesLinuxDistributed Systems
Requirements
- 5–10 years of experience in enterprise technical support, database administration, or similar roles focused on large-scale distributed systems.
- Strong hands-on experience managing, maintaining, and troubleshooting enterprise database environments.
- Deep understanding of database architecture concepts, including storage models, indexing, query optimization, performance tuning, and data management.
- Expert-level Linux/Unix knowledge, including command-line troubleshooting, system performance analysis, and configuration management.
- Advanced SQL skills with experience writing complex queries and analyzing database performance.
- Strong scripting abilities using languages such as Bash, Python, or Perl.
- Experience troubleshooting cloud-based environments across AWS, Azure, or Google Cloud.
- Familiarity with containerized environments, including Kubernetes, and shared storage technologies.
- Understanding of enterprise networking concepts, including TCP/IP, firewalls, load balancers, and secure database communications.
- Experience with security protocols such as TLS/SSL, Kerberos, and LDAP.
- Excellent analytical thinking and problem-solving skills.
- Strong customer communication skills with experience managing high-pressure enterprise escalations.
Responsibilities
- Troubleshoot and resolve complex architectural, performance, availability, and data integrity issues within distributed database environments.
- Analyze and optimize database performance, including SQL queries, system configurations, resource allocation, and workload management.
- Own high-priority customer escalations from investigation through resolution, maintaining clear communication with enterprise stakeholders.
- Perform detailed root-cause analysis for critical failures, document findings, and develop long-term solutions.
- Create technical documentation, troubleshooting guides, and internal knowledge resources.
- Mentor and support junior engineers by sharing technical expertise.
- Collaborate with engineering and product teams to reproduce complex issues and advocate for customer needs.
- Investigate issues across cloud, infrastructure, networking, and database layers.
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