NDIS Scheduling & Customer Support Officer
New
ManilaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent written English for email and text communication; Good spoken English for future phone escalation work.
- Required Skills
- Data entryCRMCustomer support
Requirements
- Strong administrative and scheduling experience.
- Fast, accurate data entry skills.
- Proficiency in CRM navigation.
- Excellent written English for email and text communication.
- Good spoken English for future phone escalation work.
- Ability to follow detailed processes and maintain document accuracy.
- Comfortable working with new systems and workflows.
- Highly empathetic, patient, and calm in communication.
- Reliable home-office environment with strong primary and backup internet.
- Strong attention to detail and pride in accuracy.
- Ability to work autonomously and switch between task types.
Responsibilities
- Receive AI-generated emails and text confirmations to create jobs in the CRM and allocate them to workers.
- Post jobs on the internal job board and assign them based on availability and shift load.
- Handle reschedules, cancellations, and urgent two-hour service requests.
- Manage client communication including sending confirmation emails, text messages, referral forms, and service agreements.
- Monitor the CRM for signatures and follow up as necessary.
- Act as the first human escalation point for calls that AI cannot resolve, including after-hours and weekend support.
- Review and validate contractor documents, cross-checking 10+ verification items per contractor.
- Participate in weekly team meetings and internal training sessions.
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