Group Subscriptions Renewals Specialist
New
Based in MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4 years
- Required Skills
- Account ManagementCRMCustomer SuccessSaaSHubSpot
Requirements
- 2–4 years of experience in B2B renewals, account management, customer success, or subscription sales, ideally within SaaS, media, data, or intelligence products.
- Hands-on experience using AI tools such as Claude, ChatGPT, or similar solutions for account research, communication preparation, or workflow automation.
- Strong CRM experience, preferably with HubSpot or similar platforms, including pipeline management and renewal tracking.
- Excellent written and verbal communication skills with the ability to lead strategic, consultative customer conversations.
- Strong organizational skills with the ability to independently manage multiple accounts, priorities, and deadlines.
- Ability to analyze account information, identify growth opportunities, and make data-informed recommendations.
- Proactive and results-oriented mindset with strong ownership of customer outcomes.
Responsibilities
- Own the full renewal lifecycle for a portfolio of B2B group subscription accounts, from forecasting and initial outreach through negotiation and successful renewal completion.
- Develop and execute account strategies focused on customer retention, revenue protection, and long-term relationship growth.
- Identify and pursue expansion opportunities, including additional seats, upgraded plans, and cross-product solutions.
- Build trusted relationships with key customer stakeholders by understanding their goals and demonstrating ongoing product value.
- Use AI tools to research accounts, prepare customer briefs, create personalized renewal materials, and improve workflow efficiency.
- Collaborate with sales, customer experience, and enablement teams to develop tailored renewal strategies and address potential risks.
- Monitor account health, identify churn risks early, and coordinate proactive solutions with internal teams.
- Maintain accurate CRM records, including renewal timelines, customer information, deal stages, and activity tracking.
- Track key performance indicators such as renewal rates, retention metrics, and revenue expansion.
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