HVAC Warranty Claims Coordinator
New
This role is approved to be fully remote and can be based anywhere in the United States.Full-TimeMiddle
Salary$15.00 - $25.39
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Job Details
- Required Skills
- MS OfficeData entry
Requirements
- Ability to perform repetitive tasks with a high degree of accuracy.
- Solid computer skills including MS Office proficiency.
- Excellent interpersonal and communication skills.
- Ability to handle multiple vendor lines and their specific requirements.
- Capability to follow standard operating procedures (SOPs).
- Comfortable dealing with internal associates, external customers, and vendors.
- Ability to work independently.
- Action-oriented and goal-oriented mindset.
- Flexibility to work overtime as needed during peak season.
Responsibilities
- Submit eligible claims on various vendor portals while adhering to specific rules, timelines, and requirements.
- Issue customer credit memos in Trilogie and issue debits as necessary.
- Achieve daily and monthly claim submission goals.
- Research and resolve any claim-related issues that arise.
- Maintain daily communication with internal branch associates, external customers, and vendors.
- Track approved and denied claims in detail.
- Assist branches and customers with part returns.
- Reconcile vendor payments, customer credits, and discrepancies.
- Participate in periodic team calls and bi-annual audit reconciliations.
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