Customer Support Consultant
New
Brazil, Monday to Friday, 10 AM–6 PM, CETContract
Salary not disclosed
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Job Details
- Languages
- German (C2/Native), English (B2+/C1)
- Required Skills
- Technical supportCustomer support
Requirements
- Excellent German (C2/Native) level, both spoken and written.
- English language proficiency at B2+/C1 level.
- Basic understanding of Wi-Fi and Ethernet connectivity.
- Ability to troubleshoot common connectivity issues.
- Strong organizational skills with the ability to manage and prioritize multiple requests effectively.
- High attention to detail.
- Personal laptop or computer with at least 8GB of RAM.
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Responsibilities
- Deliver outstanding customer support via phone calls and emails.
- Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting.
- Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users.
- Document issues, resolutions, and troubleshooting steps accurately in the system.
- Escalate complex or unresolved issues to the appropriate teams when needed.
- Handle sensitive customer data with care and security.
- Communicate with developers and cross-functional specialists.
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