Customer Support Consultant
New
Brazil, 10 AM to 6 PM CETContract
Salary not disclosed
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Job Details
- Languages
- Native or C2-level German, B2+/C1 English
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- Native or C2-level German proficiency in both written and spoken communication.
- Strong English skills at B2+/C1 level.
- Basic understanding of Wi-Fi and Ethernet connectivity concepts.
- Ability to troubleshoot common technical issues and explain solutions clearly to users.
- Previous experience in customer support or technical support roles is considered a plus.
- Strong organizational skills with the ability to prioritize and manage multiple requests effectively.
- Excellent attention to detail and problem-solving abilities.
- Availability of a personal computer or laptop with at least 8GB RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
- Strong communication skills and ability to work effectively in a remote, international environment.
Responsibilities
- Deliver outstanding customer support through phone calls and emails, ensuring a positive and efficient user experience.
- Assist customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting.
- Analyze technical problems, identify root causes, and provide clear step-by-step solutions to non-technical users.
- Accurately document customer issues, resolutions, and troubleshooting processes within internal systems.
- Escalate complex or unresolved cases to the appropriate teams while ensuring proper follow-up.
- Handle sensitive customer information responsibly, following security and data protection practices.
- Collaborate with developers and cross-functional specialists to improve solutions and resolve customer challenges.
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