Customer Support Consultant
New
Opportunity to cooperate fully remotelyFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English and French (C1 proficiency required)
- Experience
- At least 6 months
- Required Skills
- Analytical SkillsCustomer support
Requirements
- Excellent English and French skills (C1 for both spoken and written).
- At least 6 months of experience in a customer support role.
- Experience in the travel or hospitality industry.
- Strong analytical thinking and research skills.
- Familiarity with reservation and guest management systems (Hostaway, Duve, Turno, AppSheet).
- Positive, proactive, and responsible attitude.
- Reliable personal computer with at least 8GB of RAM.
- Stable internet connection (minimum 50 Mbps download / 40 Mbps upload).
Responsibilities
- Deliver outstanding customer support via phone calls, chats, and emails.
- Manage day-to-day guest communication to ensure a smooth and professional guest experience.
- Ensure the operational success of guest services and maintain high levels of guest satisfaction.
- Monitor and respond to messages during key hours, including arrivals and departures.
- Coordinate with cleaning and maintenance teams to resolve operational issues efficiently.
- Handle guest concerns from start to resolution, escalating as necessary.
- Utilize internal tools (Hostaway, Duve, Turno, AppSheet) to manage reservations and tasks.
- Process booking modifications, including extensions, date changes, and special requests.
- Evaluate and manage refund requests according to company guidelines.
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