Customer Support Specialist
New
Fully remote based in Latin America (El Salvador, Mexico, Brazil, and Colombia)Temporary
Salary923.09 USD per other
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Job Details
- Languages
- Excellent written and verbal English communication skills
- Required Skills
- Analytical SkillsProblem SolvingTechnical supportCustomer supportSaaSZendesk
Requirements
- Experience with support ticketing software (Zendesk preferred)
- Excellent analytical and problem-solving skills
- Ability to explain complex ideas in a concise and simple way
- Excellent written and verbal English communication skills
- SaaS experience
Responsibilities
- Respond to e-mail support tickets promptly, providing support and information as required
- Investigate issues and assist the Support Development team in identifying bugs
- Handle complex technical issues and maintain an accurate understanding of those issues
- Assist in updating our knowledge base in Zendesk as needed
- Provide product usage guidance and best practices to customers
- Monitor customer feedback and suggest improvements to enhance the customer experience
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