Director, Payments and Risk Operations
United States - RemoteFull-TimeDirector
Salary175,000 - 200,000 USD per year
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Job Details
- Experience
- 7+ years of progressive experience; 3+ years of recent hands-on risk experience
- Required Skills
- Risk Management
Requirements
- 7+ years of progressive experience leading payments risk within a vertical SaaS, marketplace, or fintech environment.
- 3+ years of recent hands-on risk experience across payment processing, ACH, and check disbursements, including underwriting, transaction monitoring, fraud prevention, and chargeback operations.
- Proven experience designing and implementing AI-powered decisioning systems, automation, or fraud platforms.
- Strong operational judgment with experience building scalable, efficient risk functions.
- Demonstrated ability to evaluate risk and reward, make data-driven decisions, and translate insights into financial outcomes.
- Player-coach leadership style with experience developing high-performing teams.
- Excellent communication and relationship-building skills with experience influencing cross-functional leaders.
- Ability to dive into operational details and apply critical thinking to final work.
Responsibilities
- Own and evolve Buildertrend's end-to-end payments risk and operations strategy, including merchant onboarding, underwriting, transaction monitoring, disputes, servicing, and portfolio management.
- Build and strengthen fraud prevention and loss mitigation capabilities by creating scalable processes and AI-assisted solutions.
- Evaluate, implement, and optimize AI-powered fraud and risk platforms to scale operations through automation.
- Lead and develop a high-performing payments risk and operations team.
- Partner with Product and Engineering to embed risk controls into payment experiences, onboarding journeys, payout configurations, APIs, and risk tooling.
- Develop risk analytics and reporting that provide real-time operational insights and portfolio-level visibility.
- Partner with Compliance, Product Security, Engineering, Finance, and Revenue to refine risk appetite and governance frameworks.
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