Patient Service Resolution Representative
India, United Kingdom, United StatesFull-Time
Salary14.53 - 26.88 USD per hour
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Job Details
- Required Skills
- Microsoft ExcelCustomer serviceData entry
Requirements
- High school diploma or equivalent.
- Proficiency with Windows applications, including Excel, Word, and Outlook.
- Exceptional phone skills and active listening abilities.
- Ability to adapt communication style to different types of callers.
- Understanding of medical insurance terminology.
- Basic math skills for handling payments and balance calculations.
- Effective multitasking, prioritization, and time management abilities.
- Capacity to work independently and collaboratively in a fast-paced environment.
- Willingness to request patient payments and assist in settling account balances.
Responsibilities
- Handle high volume of inbound calls from patients, patient representatives, attorneys, and insurance companies.
- Accurately identify caller’s needs and resolve inquiries in a timely and accurate manner.
- Research and document billing issues by following documented standard work policies, procedures, and department resources.
- Utilize escalation protocols when necessary to address complex accounts.
- Communicate USACS billing policies clearly as they relate to patient accounts.
- Identify billing concerns and take proactive steps to minimize negative impacts.
- Maintain strict confidentiality and professionalism in compliance with HIPAA.
- Perform duties including account research, processing payments/adjustments, and handling incoming correspondence.
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