Global SaaS Business Consultant

United KingdomFull-TimeMiddle

SalaryAnnual bonuses based on financial results; Performance-based annual cash incentive at a target equal to 10% of base pay

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Job Details

3-5 years of experience in workforce consulting, software implementation, or a related field.
Strong background in retail, operations, or workforce management.
Hands-on experience with timekeeping, payroll, or workforce management software products.
Understanding of how SaaS workforce solutions operate on the ground.
Ability to act as an intermediary between highly technical teams and non-technical customer stakeholders.
Willingness to travel across EMEA/APAC occasionally (up to 20%) per business need.
Self-motivated and independent professional who thrives in a primarily remote position.

Provide comprehensive implementation consulting services for new customers, acting as the bridge between technical execution and customer business needs.
Translate customer business requirements into detailed, comprehensive solution design documents.
Lead solution design workshops to guide customers on best practices for utilizing the SaaS workforce solution.
Deliver robust customer training, including initial Train the Trainer and Admin Training sessions, as well as ongoing post-implementation training on new product features.
Support the customer project team with industry expertise and best practices throughout the entire implementation process.
Provide ongoing consulting to existing customers on new features, solution enhancements, and operational best practices.
Analyze the evolving business needs of existing customers to recommend and implement configuration changes that continuously optimize solution usage.
Serve as the primary subject matter expert on the solution and its application to various workforce and operational business needs.

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