Service Cloud Product Owner
New
CanadaFull-TimeMiddle
Salary115,000 - 125,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- AgileProduct ManagementSCRUMUser Experience DesignStakeholder management
Requirements
- Bachelor’s degree with 5+ years of experience in product management or product ownership roles.
- Proven experience managing and scaling Salesforce Service Cloud or similar enterprise customer support application ecosystems.
- Strong understanding of Agile and Scrum methodologies, including backlog management and translating business needs into technical requirements.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to influence senior business partners and align diverse teams around a shared product vision.
- Strong analytical skills with experience defining and tracking KPIs, product metrics, and adoption performance.
- Passion for user experience, continuous improvement, and solving complex business challenges through technology.
- Ability to work effectively with global, cross-functional teams.
Responsibilities
- Define and execute the product vision, strategy, roadmap, and objectives for the Service Cloud ecosystem.
- Partner with business stakeholders to identify opportunities, align priorities, and deliver solutions that support organizational goals.
- Manage and prioritize the product backlog, ensuring user stories and tasks are clearly defined and aligned with business value.
- Balance new feature development, technical improvements, and product sustainability.
- Collaborate with development teams to support Agile delivery, sprint planning, reviews, and efficient execution.
- Provide timely decisions, guidance, and clarification to remove delivery obstacles and maintain progress.
- Partner with UX and customer experience teams to design intuitive workflows and eliminate user pain points.
- Analyze product performance through KPIs, usage data, feedback, and adoption metrics to drive continuous improvement.
- Lead cross-functional collaboration with teams such as Customer Service, Finance, Supply Chain, Marketing, Sales, and IT.
- Champion customer-centric solutions that simplify complex processes and enhance digital support experiences.
View Full Description & ApplyYou'll be redirected to the employer's site
