Product Manager — Services
New
Toronto, OntarioFull-TimeMiddle
Salary0 - 1 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Data AnalysisProduct ManagementSalesforceRESTful APIsZendeskLLM
Requirements
- 7+ years of product experience in B2B SaaS.
- Strong background in contact-center, CCaaS, or developer-platform products.
- Proven experience shipping to enterprise customers on a fast cadence.
- Technical proficiency to reason about events, plugins, and latency budgets.
- Expertise in owning LLM-backed services in production, including eval and guardrails.
- Experience with integration and partner ecosystems (CCaaS, CRM, telephony, or data-warehouse connectors).
- Familiarity with auth, SSO, webhooks, and PII redaction requirements.
- Ability to write crisp, actionable one-page product specs.
- Business acumen to frame decisions in ARR, attach, retention, and margin.
- Experience treating pricing and packaging as a product component.
Responsibilities
- Own the AI services API contract, Desktop Intercept client, and integration roadmap end to end.
- Set and monitor latency and cost budgets per service.
- Define eval and guardrails as product, establishing standards for safety and performance.
- Prioritize the integration roadmap based on revenue impact and partner ecosystem needs.
- Manage reliability, privacy, and PII handling as core product features.
- Define capability backlogs, specs, and customer-pilot targets for feature areas.
- Ensure the customer voice is represented in every spec review.
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