Senior Associate, Commercial Solutions & Optimization
New
Based in the United StatesFull-TimeSenior
SalaryCompetitive base salary range of $70,000 - $85,000
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Job Details
- Experience
- 2+ years
- Required Skills
- Business AnalysisData AnalysisMicrosoft Power BISalesforceTableauStakeholder managementProcess improvementCRM
Requirements
- Bachelor’s degree in Business, Operations, Information Systems, or a related field.
- 2+ years of experience in Commercial Operations, Sales Operations, Business Analysis, Process Improvement, CRM Operations, or a similar function.
- Experience supporting business processes within a CRM environment, preferably Salesforce.
- Knowledge of process analysis, workflow documentation, continuous improvement methodologies, or operational optimization.
- Strong analytical and problem-solving skills with the ability to interpret data and recommend solutions.
- Experience collaborating with both business stakeholders and technical teams.
- Familiarity with reporting and data visualization tools such as Tableau, Power BI, or Salesforce reporting.
- Strong communication, organization, and stakeholder management abilities.
- Ability to work independently, prioritize effectively, and manage ambiguity.
Responsibilities
- Analyze and optimize Commercial Operations workflows to improve efficiency, consistency, and scalability.
- Conduct process assessments, gap analyses, and root cause investigations to identify improvement opportunities.
- Document current and future-state processes, standard operating procedures, workflows, and governance practices.
- Contribute to CRM optimization initiatives, improving adoption, usability, and overall user experience.
- Partner with business and technology stakeholders to define requirements and support system enhancements.
- Identify and resolve data quality challenges through governance controls and process improvements.
- Develop operational reporting, dashboards, and insights to measure performance and identify trends.
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