Zendesk Product Owner - Configuration Administrator

New

Based in the United StatesFull-TimeMiddle

Salary$65,000 - $80,000 USD annually

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Job Details

Bachelor’s degree in Business, Information Systems, Technology, or a related field, or equivalent professional experience.
2–4+ years of experience in CRM administration, product ownership, or platform management.
Hands-on experience configuring CRM platforms such as Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot Service Hub, or similar solutions.
Experience managing stakeholder requirements and translating business needs into system enhancements.
Strong analytical, documentation, and problem-solving skills.
Experience with Agile project management methodologies and tools such as Jira is preferred.
Advanced Excel skills and experience with reporting or analytics.
Familiarity with workflow automation tools and system integrations, including APIs or middleware solutions.
Experience supporting customer service operations, service desks, or regulated industries is preferred.
CRM certifications such as Salesforce Administrator or similar credentials are an advantage.

Own the Zendesk product roadmap, from initial implementation and configuration through ongoing enhancements.
Configure and administer Zendesk features including fields, workflows, views, triggers, automations, dashboards, reporting, and user roles.
Leverage AI capabilities and automation tools to improve ticket routing and operational performance.
Gather business requirements and translate operational needs into technical solutions.
Collaborate with cross-functional teams including Claims, Client Services, and IT to ensure platform alignment.
Support a phased enterprise rollout, coordinating testing, integrations, and system updates.
Develop documentation, training materials, and best practices to promote successful adoption.

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