Service Delivery Manager
New
USFull-TimeManager
SalaryCompetitive compensation package based on skills, experience, education, and location. Performance-based incentives and comprehensive rewards package.
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of client-facing experience in benefits administration, digital health engagement, HR technology, or a related field; 2+ years of experience managing SaaS implementations, projects, or technology-driven client solutions.
- Required Skills
- Project ManagementData AnalysisMicrosoft ExcelClient relationship managementQuality AssuranceSaaS
Requirements
- Bachelor’s degree or equivalent professional experience.
- 5+ years of client-facing experience in benefits administration, digital health engagement, HR technology, or a related field.
- 2+ years of experience managing SaaS implementations, projects, or technology-driven client solutions.
- Strong technical aptitude with experience working with data-driven platforms, personalization engines, eligibility files, or rules-based systems.
- Advanced Microsoft Excel skills, including VLOOKUPs, PivotTables, and data validation.
- Strong analytical and problem-solving abilities with the capacity to investigate complex issues and identify effective solutions.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- Strong collaboration skills with a customer-focused mindset and commitment to operational excellence.
- Experience with personalization platforms, engagement technologies, health benefits, wellness solutions, or rules engines is preferred.
- Experience mentoring team members or supporting cross-functional initiatives is a plus.
Responsibilities
- Lead client implementations by gathering requirements, managing data intake, configuring platform settings, and ensuring successful launches.
- Maintain and optimize client environments by updating configurations, eligibility rules, personalization logic, communication workflows, and engagement journeys.
- Act as the primary point of contact for clients, addressing platform questions, resolving incidents, and managing issues from identification through resolution.
- Analyze and troubleshoot data-related challenges involving eligibility files, member information, personalization outputs, and system integrations.
- Perform quality assurance testing for platform updates, data mappings, benefit configurations, triggers, and communication workflows.
- Collaborate with product, engineering, data operations, and support teams to ensure smooth deployments and continuously improve platform performance.
- Manage carrier feeds, inbound data workflows, demographic updates, and related processes to maintain accurate and reliable information.
- Deliver product demonstrations, training sessions, platform walkthroughs, and enablement resources for client administrators.
- Identify opportunities to improve operational efficiency, reduce manual processes, and enhance the overall client and member experience.
- Mentor junior team members, contribute to strategic client discussions, and support solution demonstrations when needed.
View Full Description & ApplyYou'll be redirected to the employer's site
