Support Technician Level 1/2
Orlando (Listing location), work from home-basedFull-TimeMiddle
Salary24 - 26 USD per hour
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Job Details
- Experience
- 0-2 years (Level 1) or 2+ years (Level 2)
- Required Skills
- LinuxNetworkingTechnical supportZendesk
Requirements
- 0-2+ years of experience in a technical support or IT helpdesk role.
- Basic understanding of computer hardware, Windows OS, and networking.
- Ability to learn new technologies quickly and follow documented procedures.
- Strong troubleshooting skills across hardware, software, and network environments (LAN/WAN, TCP/IP).
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ConnectWise, NinjaOne).
- Familiarity with system deployment, imaging, and configuration.
- Basic understanding of Debian-based Linux distributions (preferred).
- Valid driver's license and willingness to travel.
- Ability to work effectively independently and as part of a team.
- Comfort with consistent chat platform usage (Slack).
Responsibilities
- Provide Level 1 and 2 technical support for internal users and external partners on hardware, software, and network systems.
- Troubleshoot and resolve technical issues received via phone, email, or ticketing system.
- Assist in the full lifecycle of new products and systems, from testing and configuration to deployment and installation at partner sites.
- Ensure optimal on-site system uptime and performance through proactive monitoring, routine maintenance, and troubleshooting.
- Create and maintain comprehensive support documentation.
- Provide remote and on-site support as required.
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