Computer User Support Specialist
New
Alberta, Alberta, CanadaFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- DocumentationTroubleshootingTechnical support
Requirements
- Basic understanding of computer systems and troubleshooting
- Strong problem-solving and analytical skills
- Clear written and verbal communication abilities
- Ability to explain technical concepts in simple terms
- Comfortable using support tools or ticketing systems
- Ability to manage multiple requests and prioritize tasks
- Self-motivated and able to work independently
Responsibilities
- Respond to user support requests via email, chat, or ticketing systems
- Troubleshoot basic hardware, software, and system-related issues
- Guide users through step-by-step solutions in a clear and professional manner
- Assist with account setup, access issues, and password resets
- Document support cases, resolutions, and system updates
- Escalate complex issues to higher-level technical teams when required
- Maintain and update support documentation or knowledge bases
- Identify recurring issues and report trends for improvement
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