Customer Support Specialist
New
Alberta, Alberta, CanadaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingCustomer serviceTroubleshooting
Requirements
- Fluency in English (written and spoken)
- Strong communication and interpersonal abilities
- Customer-focused mindset with empathy and patience
- Ability to handle multiple tasks in a fast-paced environment
- Basic computer skills and familiarity with digital tools
- Problem-solving skills and attention to detail
- Ability to work independently in a remote setting
- Reliable high-speed internet connection
- Personal computer or laptop with updated operating system
- Quiet and professional workspace
- Previous customer support experience is a plus
- Familiarity with email, chat tools, and CRM systems preferred
Responsibilities
- Respond to customer inquiries via email, chat, or phone.
- Provide accurate information about products, services, and processes.
- Maintain clear, professional, and empathetic communication.
- Assist customers with troubleshooting and resolving common issues.
- Identify root causes and guide customers through solutions.
- Document all customer interactions in CRM or support systems.
- Track open cases and follow up to ensure timely resolution.
- Ensure all responses meet company quality and communication standards.
- Work closely with internal teams to resolve customer concerns.
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