Customer Success Manager, Enterprise - East

New

ChainguardCybersecurity, Software

United States - RemoteFull-TimeMiddle

SalaryUp to $130,000 base salary + bonus

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Job Details

2+ years experience in customer-facing roles such as Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
Relevant domain knowledge in Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or software development lifecycle.
High level of autonomy and ability to make strategic, proactive decisions regarding customer outcomes.
Strong emotional intelligence and priority management skills.
Entrepreneurial mindset with the ability to build new processes.
Commitment to continuous personal and professional development.
Strong collaboration skills for working across internal technical and business teams.
Passion for technology and cybersecurity (preferred).
Hands-on technical experience with cloud environments (AWS, GCP, Azure), Linux, or containers (preferred).
Early-stage startup experience (strongly preferred).

Partner with pre-sales and post-sales teams to drive business success planning.
Support the full Business Value Realization cycle to demonstrate value internally.
Advocate for customer needs and requirements to internal Product and Engineering teams.
Collaborate with Technical Support and Customer Engineering to ensure timely issue resolution.
Develop hands-on technical knowledge of Chainguard products to help customers optimize their use.
Coordinate with the Education team to ensure customers understand product features and security best practices.
Develop relationships with stakeholders ranging from technicians to CISOs.
Work with sales teams to identify paths to renew and expand customers while minimizing churn.

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