Inbound Contact Representative 2
United States, Must be able to work Monday-Friday, 8am-6pm EST.Full-TimeMiddle
Salary39,000 - 49,400 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 years of customer service experience
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceAttention to detailData entry
Requirements
- 2 years of customer service experience.
- Strong customer service orientation.
- Strong attention to detail.
- Strong typing and computer navigation skills.
- Ability to manage multiple or competing priorities simultaneously.
- Effective verbal and listening communication skills.
- Must be passionate about contributing to consumer experience improvement.
- Dedicated, quiet workspace for PHI/HIPAA compliance.
- Self-provided internet with minimum 25 Mbps download/10 Mbps upload speeds.
- Ability to attend virtual training Monday-Friday, 8am-4:30pm EST for 8 weeks.
Responsibilities
- Address incoming telephone, digital, or written customer inquiries.
- Perform moderately complex administrative and operational customer support activities.
- Resolve customer issues including complex benefit questions and provider education.
- Record details of all inquiries, transactions, and interactions accurately.
- Escalate unresolved and pending customer grievances as needed.
- Interpret area or department policies to make decisions on semi-routine assignments.
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