Customer Success
New
PhilippinesFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
- Required Skills
- ShopifyCustomer SuccessQuickBooks
Requirements
- Minimum 5 years of experience in client-facing operations or customer success.
- At least 2 years of experience in a leadership capacity.
- Background in e-commerce operations.
- Strong proficiency in Shopify and QuickBooks is strongly preferred.
- Outstanding written and verbal communication skills in English.
- Strong analytical and problem-solving skills.
- Familiarity with professional coffee equipment or the specialty coffee industry is an advantage.
Responsibilities
- Own the end-to-end customer experience and define scalable customer success strategies.
- Build, manage, and mentor a high-performing customer success team.
- Oversee quote and invoice creation using Shopify and QuickBooks.
- Manage client onboarding, equipment setup, and aftersales support.
- Lead customer communications related to logistics, damages, and returns.
- Monitor operational pain points and identify opportunities for automation.
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