Customer Onboarding Specialist
S
SubsplashSoftware, Technology
This role is only available as a 100% remote position if you reside in one of the following states: AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, WA, WY., 8:30am to 5:30pm Mon-FriFull-TimeEntry
Salary50,000 - 55,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 years
- Required Skills
- Graphic DesignJiraCustomer serviceGoogle WorkspaceAsanaZendesk
Requirements
- 2 years of customer service experience
- Experience using Zendesk, JIRA, Asana, and Google Apps
- Strong writing and verbal communication skills
- Technical aptitude and desire to learn new technologies
- Critical thinking and problem-solving abilities
- Empathetic approach to customer service
- Ability to explain complex concepts simply
- Basic coding knowledge (bonus)
- Experience with Photoshop or other image manipulation and design software (bonus)
Responsibilities
- Provide tailored services for paid implementation clients including consulting, building, and graphic design
- Provide clients with creative direction and solutions to problems via tickets, phone calls, and screen sharing
- Curate the client onboarding journey to ensure apps pass internal review within six weeks
- Review client apps for quality assurance
- Collaborate with the team on projects to improve the client experience
- Troubleshoot complex technical issues
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