Manager, Billing and Follow-up
B
BetterHelpHealthcare, Telehealth
US - Remote, PST overlap requiredFull-TimeManager
Salary$120,000 - $150,000 base salary plus performance bonus
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Job Details
- Experience
- 5-7 years of experience in the healthcare space, 3+ years of people management experience
- Required Skills
- People Management
Requirements
- 5-7 years of experience in the healthcare space, preferably in an existing role doing end-to-end billing and follow-up functions with insurance companies on behalf of providers.
- 3+ years of people management experience.
- Significant understanding of the claim submission process and common pain points that delay reimbursement from payers.
- Exposure to clinicians that provide mental health and/or telehealth services.
- Comfortable with ambiguity and seeks opportunities to shape operational strategy and initiatives.
- Thoughtful and operationally excellent to set up processes and frameworks to achieve individual and team success.
- Desires an environment that fosters growth through open feedback and high autonomy.
- Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format.
Responsibilities
- Develop operational processes that align with revenue cycle management best practices aiming to maximize reimbursement.
- Hire and lead a team that will own various claim edit, general follow-up, and denial management tasks with various payers.
- Partner with the product department to identify areas of improvement within our technology workflow processes.
- Monitor team productivity and create guidelines to review and audit staff quality.
- Identify trends in payer behavior and surface them for leadership review.
- Coordinate with various departments to resolve open accounts, including: clinical to appeal medical necessity denials, accounting for cash posting and reconciliation.
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