Dental Network Support Associate IV
New
Based in the United StatesFull-TimeMiddle
Salary$49,260 to $73,890
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Job Details
- Experience
- Minimum of 3 years of experience within the dental insurance industry.
- Required Skills
- Data AnalysisMicrosoft ExcelCustomer serviceMicrosoft OfficeNegotiationPowerPoint
Requirements
- Bachelor's degree or equivalent combination of education and relevant professional experience.
- Minimum of 3 years of experience within the dental insurance industry.
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
- Strong written and verbal communication skills with the ability to build productive relationships.
- Excellent analytical, decision-making, and problem-solving abilities.
- Proven ability to manage multiple priorities while meeting productivity and service expectations.
- Demonstrated initiative, intellectual curiosity, and commitment to improving processes.
- Self-motivated, collaborative, and customer-focused with a positive, results-oriented mindset.
- Ability to work remotely with occasional travel (up to 10%) for team meetings or project-related activities.
Responsibilities
- Assess and analyze provider fee schedules to support network performance and business objectives.
- Negotiate mutually beneficial fee schedule adjustments with contracted dental providers using available data and established guidelines.
- Research, investigate, and resolve a variety of provider-related inquiries and operational issues.
- Build and maintain strong relationships with contracted providers while delivering exceptional customer service.
- Make every reasonable effort to retain providers within the dental network by addressing concerns and resolving termination requests.
- Collaborate with internal network teams on cross-functional initiatives and special projects.
- Ensure contractual obligations and procedural turnaround times are consistently met.
- Expand knowledge of network strategies, policies, and operational processes to support continuous improvement.
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