Bilingual Customer Service Representative
New
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Québec French
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Fluency in both English and Québec French, with the ability to communicate professionally with customers and colleagues in both languages.
- Previous customer service experience, preferably in a call center, customer support department, or service-focused environment.
- Strong verbal and written communication skills with excellent customer interaction abilities.
- Ability to manage multiple requests, prioritize tasks, and maintain accuracy in a fast-paced environment.
- Comfortable using computer systems, including CRM platforms, email, chat tools, and standard office applications.
- Strong problem-solving skills with the ability to support customers and drive issues toward resolution.
- Ability to collaborate effectively with internal teams and contribute to shared goals.
- Experience with equipment rental, construction, or industrial services is considered an asset.
- Familiarity with systems such as Wynne or AS400 is considered an asset.
- Ability to support a culture focused on safety, reliability, and customer satisfaction.
Responsibilities
- Provide exceptional customer service by responding to inquiries, requests, and concerns through phone, email, chat, and other communication channels.
- Act as the primary point of contact for customers requiring support with equipment rental solutions and related services.
- Understand customer needs, identify appropriate solutions, and coordinate actions to ensure customer satisfaction.
- Process customer requests accurately while following established procedures and service standards.
- Use customer relationship management systems and internal platforms to document interactions and maintain accurate records.
- Collaborate with internal teams and colleagues to resolve customer issues and ensure smooth service delivery.
- Support business operations by helping customers access the equipment and services required for their projects.
- Maintain a professional, helpful, and solution-oriented approach in all customer interactions.
- Contribute to a positive team environment by supporting colleagues and sharing knowledge when needed.
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