Medical Records Coordinator
New
S
Spring HealthMental Health
Location: Remote, 8:00 AM-4:00 PM EST, 9:00 AM-5:00 PM EST, 10:00 AM-6:00 PM EST, 12:00 PM-8:00 PM ESTContractMiddle
Salary20.51 - 25.64 USD per hour
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Job Details
- Experience
- A minimum of 1 year experience in a similar role
- Required Skills
- Microsoft OfficeTime ManagementCustomer supportGoogle Sheets
Requirements
- Minimum 1 year of experience in a similar role.
- Advanced understanding of medical terminology.
- Advanced understanding of HIPAA regulations.
- Experience with Adobe Acrobat, Google Sheets, Google Docs, and MS Office.
- Excellent written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Ability to multi-task and context-switch in rapidly changing environments.
- Tech-savvy and comfortable adopting new platforms.
- Ability to work 1 weekend per month.
- Ability to work at least 4 holidays per year.
- Flexibility to support occasional shift adjustments.
Responsibilities
- Upload records requests and patient authorization forms, including medical record requests and provider letters.
- Build relationships with providers, patients, and internal teams like Care Navigation and Provider Success for records management.
- Assist members with Mental Health Leaves & Accommodations (MHLA) requests.
- Provide weekly metrics on new, in-progress, and completed medical records requests.
- Respond to emails, support phone calls, and assist with patient support tickets.
- Follow HIPAA guidelines while ensuring patient PHI confidentiality.
- Maintain workflow by processing requests within 24-48 hours.
- Monitor and report suspicious release of medical records requests.
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