Travel Coordinator
New
This is a remote position, but you must be available and accessible during your standard working hours., 10am to 7pm ETFull-Time
SalaryStarting at $17/hr, depending on skills and experience
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Job Details
- Languages
- Native-level written and verbal English is required.
- Required Skills
- Customer serviceAttention to detailTime Management
Requirements
- Reliability to manage the daily flow of client communications.
- Native-level written and verbal English proficiency.
- Strong attention to detail and ability to maintain accuracy under time pressure.
- Ability to work under pressure and ensure timely information flow.
- Demonstrated humility and ability to work within a team.
- Ability to maintain a calm demeanor when interacting with stressed or angry clients.
- Own computer (Windows or Mac), reliable high-speed internet, and a smartphone (Android or iPhone).
- Access to a quiet work environment for client phone and email communication.
- Must pass a background check due to handling sensitive client data.
Responsibilities
- Manage inbound emails and phone calls in a timely and professional manner.
- Set up new trips for the Travel Planning team to work on.
- Act as the friendly, professional first point of contact for clients.
- Inform new and existing clients about services and pricing.
- Assist with administrative tasks such as processing refunds, filing for compensation, and other pre- and post-travel tasks.
- Assist with travel planning tasks including quoting travel insurance, purchasing seat assignments, and issuing tickets.
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