Tier 1 Technical Support Representative
New
United StatesFull-TimeEntry
SalaryCompetitive compensation
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Job Details
- Experience
- 1-2 years
- Required Skills
- Customer serviceAccount ManagementTroubleshootingData entryTechnical support
Requirements
- High school diploma or equivalent.
- 1-2 years of experience troubleshooting hardware and/or software.
- Experience working in a customer Support Center.
- Excellent written and oral communication skills with strong listening ability.
- Intermediate to advanced computer skills, specifically with Internet knowledge.
- Demonstrated ability to diagnose and troubleshoot technical issues.
- Experience working with Mobile Communications or Transportation industries preferred.
- Accounting or accounts receivable experience is a plus.
- Must exhibit dependability, adaptability, and flexibility.
- Ability to read and understand support resources provided by the contact center.
Responsibilities
- Perform inbound telephone support, ensuring complete and professional resolution of customer issues.
- Manage and resolve assigned email and chat inquiries, ensuring all questions are addressed.
- Log all customer information and resolution details accurately in the ticketing system.
- Assist and educate customers on software, hardware, account management, installation, and best practices.
- Conduct research and prepare detailed escalations for second-level support.
- Maintain clear and thorough documentation of all customer interactions.
- Participate in long and short-term project initiatives as assigned.
- Attend all training sessions and complete assigned exercises to maintain product proficiency.
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