Tier 1 Technical Support Representative
New
United StatesFull-TimeEntry
SalaryCompetitive compensation
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Job Details
- Experience
- 1-2 years experience troubleshooting hardware and/or software
- Required Skills
- Account ManagementTechnical support
Requirements
- High school diploma or equivalent.
- 1-2 years of experience troubleshooting hardware and/or software.
- Experience working in a customer Support Center.
- Experience working with Mobile Communications and Transportation industries.
- Intermediate to advanced computer skills with emphasis on Internet knowledge.
- Excellent written and oral communication skills, including strong listening skills.
- Excellent interpersonal skills for maintaining professional relationships.
- Ability to diagnose and troubleshoot technical issues.
- Strong dependability, adaptability, and flexibility.
- Basic math skills and creative reasoning ability.
Responsibilities
- Perform inbound telephone support as scheduled to resolve customer issues.
- Respond to and resolve all assigned email and chat inquiries.
- Document all customer interactions, information, and resolutions in the ticketing system.
- Assist customers with hardware, software, account management, installation, and best practices.
- Research and prepare detailed escalations for second-level support.
- Manage and follow up on open issues and project work initiatives.
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