VP of Client Services
E
Envision Horizons LLCECommerce Agency
United States - RemoteFull-TimeVp
Salary$225K - $250K; $225K – $250K • Offers Bonus
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Job Details
- Experience
- 10+ years
- Required Skills
- Account ManagementDigital MarketingProcess improvement
Requirements
- 10+ years of experience in client services, account management, or a related leadership role in digital marketing, e-commerce, or agency environments.
- Must have agency experience owning an agency P&L of $20M or more, including budgeting, forecasting, and financial analysis.
- Experience with digital advertising, Amazon marketplace management, or e-commerce platforms.
- Experience developing standardized processes like SOWs, pricing frameworks, and health-scoring systems in partnership with Finance/Operations teams.
- Proven ability to design, implement, and enforce scalable processes across a client services organization.
- Strong analytical and strategic thinking skills, with success building programs that increased client LTV, NRR, or account growth.
- Proven ability to lead, develop, train, and motivate high-performing cross-functional teams.
- Strong track record of driving client retention, satisfaction, and business growth.
- Ability to balance high-level strategic leadership with hands-on execution in a lean environment.
- Bachelor's degree in Business, Marketing, or a related field.
Responsibilities
- Lead, mentor, and develop the client services team, fostering a culture of high performance and accountability.
- Provide strategic oversight and alignment across Creative and Logistics teams to ensure cohesive client delivery and integrated growth strategies.
- Design, implement, and enforce repeatable protocols and processes across the client lifecycle to increase client LTV and net revenue retention.
- Act as the executive point of contact for key clients to build partnerships and identify growth opportunities.
- Partner with Operations and Finance to enhance SOW templates and pricing frameworks to ensure scalability and margin visibility.
- Manage the client services P&L, including revenue forecasting, budgeting, and scaling ratios to maximize profitability.
- Develop and own a client health scoring system and reporting to drive actionable interventions.
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