Senior Product Manager, Payments
New
F
FuturhealthHealth Tech
Location: USFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years in product management
- Required Skills
- Data AnalysisProduct ManagementA/B testingBigQueryLooker
Requirements
- 5+ years of product management experience specifically in payments, billing, or checkout.
- Demonstrated experience integrating AI-powered tools and LLM-driven analysis into product workflows.
- Background working in a subscription-based DTC company, preferably in health, wellness, or telehealth.
- Direct experience working with payment processors, acquirers, or payment orchestration platforms like Gr4vy or Spreedly.
- Strong technical understanding of auth flows, settlement, and transaction failure analysis.
- Proven track record of shipping product improvements that demonstrably increased conversion or revenue.
- Experience with operational tasks, including chargeback management and vendor SLA monitoring.
- Strong analytical skills with the ability to build and interpret data dashboards (Looker, BigQuery).
- Excellent communication skills with the ability to write technical specs and present to leadership.
Responsibilities
- Own the payments product roadmap, prioritizing improvements to checkout, subscription billing, and payment method expansion.
- Define and track success metrics such as checkout conversion, rebill auth rates, and chargeback ratios.
- Design and run A/B experiments on billing flows, interpreting results to drive product decisions.
- Manage relationships with payment orchestration platforms and processors, including routing optimization and MID strategy.
- Monitor transaction health and handle complex billing escalations in collaboration with engineering and CX teams.
- Build and maintain data dashboards to communicate payments performance to stakeholders.
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