Microsoft Dynamics 365 Service Operations Solution Architect

Ludia ConsultingConsulting, Technology

Remote-USFull-TimeSenior

Salary not disclosed

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Job Details

7+ years of experience with Dynamics 365 solution delivery across Customer Engagement and Field Service.
End-to-end implementation experience in a solution design or architect role.
Undergraduate or master's degree in Information Systems, Operations Management, Finance/Accounting, Computer Science, or equivalent.
Deep expertise in Dynamics 365 Field Service: work order management, scheduling, Resource Scheduling Optimization, agreements, and mobile application.
Working knowledge of Dynamics 365 Customer Service and Contact Center including unified routing.
Must have experience and comfort with Azure DevOps (ADO) to track solution scope work items.
Basic understanding of D365 Finance & Supply Chain (F&SC) processes.
Experience designing integrations using Dual-write, Business Events, and Azure services (Logic Apps, Functions, API Management).
Experience with Copilot capabilities in Dynamics 365 and building agents in Microsoft Copilot Studio.
Working understanding of Power BI for data modeling and reporting.
Current Microsoft role-based certification such as MB-240, PL-600, AB-100, or AB-250.
Ability to travel to client sites within the United States (up to 50% travel).

Lead client engagements through requirements discovery, solution design, process architecture, integrations, and system implementation across Field Service, Customer Service, Contact Center, and Project Operations.
Design and oversee configuration of the Field Service work order lifecycle, schedule board, resource scheduling, agreements, customer assets, and the Field Service mobile experience.
Architect integrations between D365 service applications and D365 Finance & Supply Chain using Dual-write, Business Events, and Azure services.
Design Connected Field Service and IoT-enabled scenarios for proactive and predictive maintenance.
Architect Copilot and AI agent capabilities across the service stack, including agent-assisted scheduling, case management, and knowledge management.
Support new business pursuits through discovery, solution demonstrations, proposals, and estimates.
Conduct design review sessions with customers to demonstrate completed work and gather adjustments.

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