SNOC Engineer II
New
Remote (Mexico)Full-TimeMiddle
Salary38,000 MXN (monthly)
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Job Details
- Experience
- 2+ years of experience in SOC, NOC, IT support, infrastructure operations, or related technical support environments.
- Required Skills
- BashCloud ComputingCybersecurityLinux
Requirements
- Associate's degree in Information Technology, Cybersecurity, or a related field (or equivalent combination of education and experience).
- 2+ years of experience in SOC, NOC, IT support, infrastructure operations, or related technical support environments.
- Solid understanding of common cyber threats and attack techniques (e.g., phishing, malware, brute-force, lateral movement).
- Experience with incident response, alert triage, containment, escalation, and investigation workflows.
- Working knowledge of routers, switches, firewalls, VPNs, and core networking protocols (BGP, OSPF, STP, TCP/IP, DNS, DHCP).
- Experience administering and troubleshooting Windows and/or Linux environments.
- Familiarity with SIEM platforms, monitoring tools, alert management systems, or security operations technologies.
- Strong troubleshooting and analytical skills with the ability to resolve technical issues independently.
- Effective written and verbal communication skills for incident documentation and technical reporting.
- Ability to prioritize and manage multiple activities in a fast-paced environment.
Responsibilities
- Take ownership of incidents from detection through resolution, coordinating with internal teams and clients.
- Troubleshoot and resolve complex security, network, systems, and cloud-related issues.
- Perform root cause analysis to identify underlying causes of incidents and recommend corrective actions.
- Serve as an escalation point for unresolved alerts and incidents.
- Mentor and support SNOC Engineer I team members by sharing knowledge and assisting with technical development.
- Create, update, and enhance operational documentation, standard operating procedures, and knowledge base articles.
- Collaborate with project and engineering teams to support implementation and integration of new technologies.
- Support security and compliance initiatives, ensuring operational activities align with CMMC, SOC 2, and ISO 27001.
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