- Respond to incoming phone calls, emails, and chat messages requesting technical support.
- Log all service desk interactions in the ticketing system.
- Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
- Resolve technical issues when possible and escalate when necessary.
- Ensure timely and accurate resolution of service desk requests.
- Follow up with customers or employees to ensure satisfaction.
- Improve technical skills through training, certifications, and self-directed learning.
- Participate in special projects as assigned.
Customer serviceMicrosoft OfficeTechnical support