- Serve as the primary point of contact for technical support via phone, email, and chat.
- Troubleshoot and resolve technical issues with desktops, laptops, printers, mobile devices, software, and networks.
- Document all support interactions within the ticketing system.
- Escalate complex issues when necessary.
- Ensure timely resolution of requests while maintaining high standards of customer service.
- Follow up with end-users to verify satisfaction with support provided.
- Participate in special projects designed to enhance service delivery.
Microsoft OfficeTechnical support