Customer Support Consultant
New
S
SupportYourAppCustomer Support
Rosario, Santa Fe Province, Argentina. Bogotá, Bogota, Colombia. Brasília, Brasília, Brazil. Timișoara, Timiș, Romania. Tiranë, Tirana County, Albania. Sofia, Sofia City Province, Bulgaria, Wednesday–Sunday, 2 PM–10 PM CETContractEntry
Salary not disclosed
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Job Details
- Languages
- Excellent English and Italian skills (C1 for both spoken and written)
- Experience
- 6-12 months
- Required Skills
- Customer support
Requirements
- Excellent English and Italian skills (C1 for both spoken and written)
- Experience in customer support for 6-12 months
- Positive, proactive and responsible attitude
- Personal computer with at least 8Gb of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload speed
- Experience in hospitality or property management industry (preferred)
Responsibilities
- Deliver outstanding customer support via phone calls, emails and chats
- Handle guest inquiries regarding check-ins/check-outs, accommodation services, amenities, and location-related information
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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