Regional Vice President, Customer Success
New
E
EdmentumEdTech, K-12 Education
United StatesFull-TimeVp
Salary180,000 - 190,000 USD per year
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Job Details
- Experience
- 10+ years of experience in Customer Success, Account Management, or a related field; 15+ years of experience in EdTech or K-12 education.
- Required Skills
- Account ManagementData analyticsCustomer Success
Requirements
- 10+ years of experience in Customer Success, Account Management, or related fields.
- 15+ years of experience in EdTech or K-12 education.
- At least 5 years of experience leading teams or functional disciplines.
- Proven track record of developing high-performing field leaders at the M4 level or above.
- Skilled at building and executing data-driven strategies for large, distributed portfolios.
- Strong analytical instincts with ability to translate data into executive-level recommendations.
- Exceptional communication skills with experience presenting strategy to senior stakeholders.
- Ability to thrive in fast-paced, ambiguous environments.
- Willingness and ability to travel up to 50% of the time.
Responsibilities
- Develop and execute Customer Success strategies aligned with enterprise priorities to drive retention, satisfaction, and loyalty.
- Build and inspire a high-performing team of field leaders, fostering a culture of accountability and continuous improvement.
- Manage regional performance metrics including renewal rates, account health, implementation fidelity, and risk.
- Deliver data-driven insights and strategic recommendations to executive leadership.
- Lead cross-functional initiatives with Sales, Marketing, Product, and Operations to ensure a seamless customer lifecycle.
- Champion deep customer partnerships by identifying long-term needs and proactively delivering value-driven solutions.
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