Senior Technical ServiceNow Business Analyst
New
L
LIGHTFEATHER IO LLCFederal Consulting
United States, EST hoursFull-TimeSenior
Salary110,000 - 130,000 USD per year
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Job Details
- Experience
- 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
- Required Skills
- AgileBusiness AnalysisSCRUMJiraServiceNowAzure DevOps
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
- 5+ years of experience as a Business Analyst, including at least 3 years with the ServiceNow platform.
- Proven experience in the federal contracting space (DoD, DHS, or Civilian agencies).
- Experience working in an Agile/Scrum environment.
- Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM).
- Strong experience with Jira, ServiceNow Agile, or Azure DevOps.
- Proficiency in Visio, LucidChart, or similar tools for process mapping.
- ServiceNow Certified System Administrator (CSA) certification.
- Preferred: ITIL v4 Foundation certification.
- Preferred: PMP or Agile certifications (CSM, SAFe PO/PM).
Responsibilities
- Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals.
- Translate high-level business needs into comprehensive user stories, acceptance criteria, and functional specifications within Agile/Scrum frameworks.
- Conduct gap analysis to identify the delta between current legacy processes and ServiceNow Out of the Box functionality.
- Collaborate with the Agile Coach to design and distribute new Agile processes and standard operating procedures.
- Review all user stories and requirements for accuracy, completeness, and adherence to the Definition of Ready.
- Provide mentorship to junior developers and analysts on business context and ServiceNow best practices.
- Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery.
- Advise government stakeholders on ServiceNow best practices to minimize technical debt.
- Ensure solution designs adhere to federal IT standards including Section 508 and FISMA/NIST controls.
- Develop and execute User Acceptance Testing plans and create federal-grade documentation.
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