Portuguese Customer Service Agent - Automotive Department
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Mercier ConsultancyAutomotive
Greece. Athens, Attica, Greece. Portugal. Amadora, Lisbon, Portugal. Funchal, Madeira, Portugal. Porto, Porto District, PortugalFull-TimeEntry
SalaryCompetitive Monthly Salary, Monthly Performance Bonus, 2 Extra Salaries Per Year
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Job Details
- Languages
- Portuguese and English
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Excellent Portuguese and English communication and interpersonal skills.
- A customer-first mindset with strong problem-solving abilities.
- Interest in the automotive industry.
- Comfortable working with multiple computer systems.
- Ability to thrive in a fast-paced, international environment.
- Previous customer service experience is an advantage but not required.
Responsibilities
- Provide exceptional customer support through phone, email, and live chat.
- Assist customers with vehicle information, digital services, warranties, and after-sales inquiries.
- Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
- Coordinate with dealerships, service centres, and internal departments to ensure timely resolutions.
- Accurately document customer interactions using CRM systems.
- Meet quality, productivity, and customer satisfaction targets.
- Build lasting customer relationships through professional and empathetic communication.
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