IT/Technical Support Specialist
New
P
Postpartum Support InternationalMental Health
Remote, United States, Monday - Friday - 2:00 AM - 6:00 AM ESTPart-TimeMiddle
Salary27.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–5 years of experience in technical support, or a related role.
- Required Skills
- TroubleshootingTechnical support
Requirements
- 3–5 years of experience in technical support or a related role.
- High school diploma or GED required.
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- Must complete and clear a Non–Sensitive Tier II - Moderate background check (administered by HHS).
- Must possess optimal internet speeds for operating systems and platforms.
- Must utilize a quiet and secure office space for privacy and confidentiality.
- Ability to perform essential job functions consistent with ADA standards.
- Commitment to the Postpartum Support International mission.
Responsibilities
- Provide maintenance and diagnostic troubleshooting for applications delivering National Maternal Mental Health Hotline services.
- Collaborate with internal teams to identify issues and implement prompt resolutions.
- Act as project coordinator for technology enhancements and upgrades.
- Provide continuous training and guidance to Hotline personnel.
- Manage technical systems including webinars, learning management platforms, provider directories, and telephony infrastructure.
- Deliver hardware and software assistance to counselors via remote and telephonic support.
View Full Description & ApplyYou'll be redirected to the employer's site
