- Answer incoming telephonic, text, and chat inquiries, conducting assessments to determine the nature of the contact and provide immediate psychosocial support, evidence-based information, and brief interventions.
- Educate help-seekers about perinatal mental health resources and services.
- Refer help-seekers to appropriate services and resources within approved directories.
- Maintain complete, accurate, detailed, and timely documentation of cases in the Salesforce system in real-time.
- Ensure professionalism in the virtual workspace and when using any of the provided communication platforms.
- Fully interact and engage with your remote team, including communicating while on shift via Slack.
- Ensure the privacy and confidentiality of each help-seeker and their information.
- Attend and participate in routinely scheduled meetings, trainings, and development exercises.
SalesforceMicrosoft OfficeGoogle Workspace