- Answer incoming telephonic, text, and chat inquiries.
- Conduct assessments to determine contact nature.
- Provide immediate psychosocial support, evidence-based information, and brief interventions.
- Educate help-seekers about perinatal mental health resources and services.
- Maintain accurate and detailed documentation in Salesforce.
- Ensure professionalism in a virtual workspace.
- Participate in scheduled meetings, trainings, and development exercises.
SalesforceMicrosoft OfficeGoogle Workspace