CRM Manager
New
A
AvomindRecruitment
Based in Jakarta or close.Full-TimeManager
SalaryCompetitive monthly base salary.
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Job Details
- Languages
- English
- Experience
- 5–7 years
- Required Skills
- Project ManagementMicrosoft DynamicsSalesforceData analyticsData managementHubSpot
Requirements
- 5–7 years of hands-on CRM experience.
- Proven experience in a B2B and/or professional services environment.
- Demonstrated success building or significantly scaling a CRM function from 0 to 1.
- Strong understanding of CRM strategy, customer lifecycle management, automation, and data management.
- Experience working with CRM platforms such as HubSpot, Salesforce, Microsoft Dynamics, or similar.
- Analytical mindset with experience using CRM data to drive business decisions.
- Excellent project management and cross-functional collaboration skills.
- Self-starter with a strong sense of ownership and initiative.
- Excellent communication skills in English.
- Must be based in Jakarta or close.
Responsibilities
- Build and scale the company's CRM function from scratch, including strategy, processes, and technology.
- Own the implementation, configuration, and ongoing optimization of the CRM platform.
- Develop and execute CRM initiatives that improve customer acquisition, engagement, retention, and lifecycle management.
- Design and automate customer journeys, lead nurturing programs, and communication workflows.
- Partner closely with Business Development, Marketing, and Operations to ensure CRM supports business objectives.
- Maintain high standards of CRM data quality, governance, and reporting.
- Develop dashboards and performance metrics to monitor pipeline health, customer engagement, and campaign effectiveness.
- Identify opportunities to improve customer experience through CRM insights and automation.
- Train internal members on CRM best practices and encourage adoption across the organization.
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