Manager, Solutions Support Engineering - East
New
W
Wiz, Inc.Cloud Security
Remote - USAFull-TimeManager
Salary$144,000 — $198,000 USD
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Job Details
- Experience
- 1+ years managing external technical support teams; 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure
- Required Skills
- AWSGCPKubernetesAzureSaaS
Requirements
- 1+ years of experience managing external technical support teams in a SaaS environment.
- 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure.
- Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments.
- Practical experience managing hybrid-cloud identity, security protocols, and monitoring/logging pipelines.
- Track record of writing scripts or building tools using AI APIs to automate operational workflows.
- Ability to serve as a hands-on technical escalation anchor.
- Must reside in the contiguous United States.
Responsibilities
- Manage, develop, coach, and mentor a team of Technical Support Engineers.
- Act as owner for team accountability, performance reviews, and employee relations.
- Ensure successful training and onboarding of new hires.
- Collaborate with internal teams and customers on high-priority technical escalations.
- Design and implement solutions to scale support offerings through automations.
- Create and maintain internal and customer-facing technical documentation and knowledge base articles.
- Coordinate incident management requests with product and engineering teams.
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